Refund policy

WE HAVE A 14-DAY RETURNS POLICY WHICH MEANS YOU HAVE 14 DAYS AFTER RECEIVING YOUR ITEM TO REQUEST A RETURN. YOU THEN HAVE ANOTHER 14 DAYS TO RETURN THE ITEM BACK TO US.

TO BE ELIGIBLE FOR A RETURN, YOUR ITEM MUST BE IN THE SAME CONDITION AS YOU RECEIVED IT, UNUSED WITH LABELS AND IN ITS ORIGINAL PACKAGING. 

TO START A RETURN, PLEASE CONTACT US AT hello@coolwoolings.com. 

IF YOUR RETURN IS ACCEPTED, YOU AS THE BUYER WILL BE RESPONSIBLE FOR RETURN POSTAGE. WE WILL SEND YOU RETURN INSTRUCTIONS AND WHERE TO SEND YOUR PACKAGE. 

FOR ANY RETURNS QUESTIONS PLEASE EMAIL US AT: hello@coolwoolings.com.

DAMAGES AND ISSUES

PLEASE INSPECT YOUR ORDER UPON RECEIPT AND CONTACT US IMMEDIATELY IF THE ITEM IS DEFECTIVE, DAMAGED OR IF YOU RECEIVE THE WRONG ITEM SO THAT WE CAN EVALUATE THE ISSUE AND MAKE IT RIGHT. 

NON-RETURNABLE ITEMS

UNFORTUNATELY, WE CANNOT ACCEPT RETURNS ON SALE ITEMS OF GIFT CARDS. 

EUROPEAN UNION 14 DAY COOLING OFF PERIOD

NOTWITHSTANDING THE ABOVE, IF THE MERCHANDISE IS BEING SHIPPED INTO THE EUROPEAN UNION, YOU HAVE THE RIGHT TO CANCEL AND RETURN YOUR ORDER WITHIN 14 DAYS, FOR ANY REASON WITHOUT JUSTIFICATION. AS ABOVE, YOUR ITEM MUST BE IN THE SAME CONDITION THAT YOU RECEVIED IT, UNUSED WITH LABELS AND ORIGINAL PACKAGING. 

REFUNDS

WE WILL NOTIFY YOU ONCE WE'VE RECEIVED AND EVALUATED YOUR RETURN, AND WILL LET YOU KNOW IF THE REFUND WAS APPROVED OR NOT. IF APPROVED, YOU'LL BE AUTOMATICALLY REFUNDED ON TO YOUR ORIGINAL PAYMENT METHOD WITHIN 10 BUSINESS DAYS. PLEASE REMEMBER, IT CAN TAKE SOME TIME FOR YOUR BANK ACCOUNT OR CREDIT CARD COMPANY TO PROCESS AND POST THE REFUND TOO. PLEASE NOTE THAT ONLY THE VALUE OF GOODS WILL BE REFUNDED, THIS DOES NOT INCLUDE ORIGINAL POSTAGE COSTS.